Break the Mold of Negativity Around IM Policies with Lewis Eisen, JD, CIP, CVP
In many offices, the IM policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Getting people to embrace your rules in these cases can be an uphill battle; some people follow them begrudgingly, while others ignore them completely.
To succeed, your policies need buy-in from everyone involved. The reality is that in most organizations policy writers want to sound strict rather than disrespectful; however, they often focus solely on the content and overlook the tone of voice.
This eye-opening session will make you rethink the way you word your written communications.
Takeaways:
- Policies and compliance done right are a collaborative effort, not a power struggle
- The wording of an organization’s policies can unintentionally reveal its internal problems
- We need to change the rule-making dynamic from Parent/Child to Adult/Adult, so that IM professionals are seen as experts rather than enforcers
Date: October 14, 2021
Cost: Free
Networking: 9:30 am – 10:00 am
Presentation: 10:00 am – 11:30 am
Questions will be encouraged throughout the presentation.
Please register by noon on October 13, 2021. A zoom invite will be sent on the afternoon of Wednesday, October 13, to all registered attendees from WendyG@vulcan.com
Lewis S Eisen, JD, CIP, CVP is the author of the international bestseller How to Write Rules that People Want to Follow: A guide to drafting respectful policies and directives. He combines his experience practicing law with 20 years of business consulting and 12 years experience in RIM in the federal government. He speaks at venues across the United States and Canada and is the 2020 recipient of the Britt Literary Award from ARMA International.